Ceridian wants complete
session notes plus proof of citizenship
providers for Ceridian, one of the country’s largest EAP
companies, received an email from the company on December 7 asking
them to prove their U.S. citizenship--by sending a copy of their
passport or birth certificate. Ceridian has contracted out the
verification of these documents to a company called Accurate
Background, Inc., based in Lake Forest, CA.
addition, in a contract amendment sent out by the company in early
December, clinicians have been informed that beginning January 3,
2011, they’ll be expected to go online and enter each patient’s
“completed Session Note”
(sic) within three business days of each therapy session.
they fail to submit session notes, the amendment reads, providers
“may be required to go through additional training.” Moreover:
“If Affiliate continues to fail to submit Session Notes within
three (3) days of each session, Ceridian reserves the right to take
additional action including withholding payment.”
had not yet responded to our inquiries as we went to press. But the
cover letter attached to the contract amendment explains that these
provisions have come about as the result of new Department of
Defense (DOD) contracts that Ceridian has taken on. The Military One
Source program is cited specifically.
the letter goes on, “the terms of the agreement apply to all
Ceridian referrals for service.”
be following up on this--but in the meantime, if you’d like to see
the cover letter and complete contract amendment, see the “Reader
Services” section of our website: www.psyfin.com.